FAQ

Frequently Asked Questions

Where are you located?

We are located at the intersection of Derry and Dixie in Mississauga.

Our address is :

1255 Lorimar Drive

Mississauga, ON L5S 1R2

What are your office hours?

Our office hours are from Monday to Friday 9:00 AM EST to 17:30 PM EST and Saturday from 9:00 AM EST to 15:00 PM EST.

I’m a retailer and I would like to have your products on my floor.

Excellent! We are always welcoming new business and would love to get to know you and your store. Please fill out the “Become a Retailer” form to get started and someone from our team will get back to you.

Where are your product(s) made?

All our products, besides our recliners, are made on-site at our factory location in Mississauga. We take pride in making and designing quality Canadian-made furniture by our skilled team. For current and new retailers who wish to view our line of products, feel free to visit our showrooms (by appointment only).

Where can I purchase your product(s)?

Our furniture is sold at various retailers all across Canada. If you’re looking to purchase our furniture, please contact us with your location and we will direct you to your nearest retailer.

How long does it take to make the product(s)?

With customized products, it can take time gathering all the resources required. Please allow 6-8 weeks for your products to be delivered to its destination.

Kindly note that due to the ongoing supplier delays due to the COVID-19 pandemic, time frames may increase with an additional two weeks. We aim to have the product finalized and delivered within the time frame mentioned, although our team will ensure to reach out if delays may occur and provide an updated delivery/pickup time. We appreciate your understanding during this time.

Do you offer warranty for your product(s)?

Sofa By Fancy produces quality handcrafted furniture in hundreds of styles, fabrics and top grain genuine leathers. We value quality, detail, and customer satisfaction. We want you to enjoy your Sofa By Fancy crafted furniture for years to come. Please review the following to understand our warranty conditions.

Wood Frames: Lifetime Limited Warranty
Suspension System (springs) – Five Year Warranty
Sofa Bed Mechanism & Mattress – 3 Year Warranty
Foam Cushions – 2 Year Warranty
Tailoring and Workmanship (detailing) – One Year Warranty
Seating and Backs – One Year Warranty
Fabric and Leather Upholstery – One Year Warranty

There is an issue with the product(s). How can I get this fixed?

Nobody is perfect and issues can occur. For end customers, please contact the retail store you purchased your product(s) from, so they can reach out to our team regarding your concerns. For retailers, please contact us at [email protected]. To fast-track the process, please provide the following details when reaching out to our team:

invoice number
BOL
Date of shipment
Purchase order number
Pictures of the defected product

An empty cart