Privacy Policy

At Sofa By Fancy (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal information you provide through our website, sofabyfancy.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email Address
• Phone Number
• Company Name
• Business Address
• Information submitted through contact forms
• Newsletter subscription information

We may also automatically collect certain information when you visit our website, including:

• IP Address
• Browser Type
• Operating System
• Device Information
• Pages Visited
• Date and Time of Visits
• Referring Website Information

2. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to inquiries and requests
• Providing customer support
• Communicating with prospective retail partners
• Sending newsletters and marketing communications
• Improving our website and user experience
• Analyzing website performance and visitor behavior
• Maintaining website security and functionality
• Complying with legal obligations

3. Contact Forms

When you submit information through our contact forms, we collect the information you provide in order to respond to your inquiry, provide requested information, and improve our customer service.

4. Newsletter Subscriptions

If you subscribe to our newsletter, we may send updates regarding new product collections, company announcements, promotions, and other marketing communications. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Cookies may be used to:

• Remember visitor preferences
• Analyze website performance
• Improve website functionality
• Measure visitor engagement
• Maintain website security

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• Device information
• General geographic location data
• Website interaction data

This information helps us improve website performance and user experience.

7. Email Marketing Services

We use Mailchimp to manage email subscriptions and newsletter communications. By subscribing to our newsletter, you consent to the processing of your information by Mailchimp in accordance with their privacy policies and practices.

8. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes.

We may share information with trusted service providers when necessary to:

• Operate and maintain our website
• Manage email communications
• Analyze website performance
• Comply with legal obligations
• Protect our rights and business interests

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Third-Party Websites

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices, content, or security of external websites.

12. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.

13. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent for marketing communications
• Request information regarding how your data is used

To exercise any of these rights, please contact us using the information below.

14. Contact Information

Sofa By Fancy
1255 Lorimar Drive
Mississauga, ON L5S 1R2
Canada

Phone: 905-565-9566
Email: info@sofabyfancy.com

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after changes have been posted constitutes acceptance of the revised Privacy Policy.