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Frequently Asked Questions

Where are you located?

We are located at the intersection of Derry and Dixie in Mississauga.

Our address is :

1255 Lorimar Drive

Mississauga, ON L5S 1R2

 

What are your office hours?

Our office hours are from Monday to Friday 9:00am to 5:30pm and Saturday from 10:00am to 4:30pm.

 

I’m a retailer and I would like to have your products on my floor.

Excellent! We are always welcoming new business and would love to get to know you and your store. Please fill out the “Become a Retailer” Form to get started and someone from our team will get back to you.

 

Are you open to the public?

No, we do not sell directly to the public, however we do welcome local customers to come in and visit our showrooms on Saturdays to view the various styles and options we have for customization. We have experienced reps on site to help you with any questions or concerns.

 

Where are your product(s) made?

All our product(s), besides our recliners, are made on-site at our factory location in Mississauga. We take pride in making and designing quality Canadian-made furniture by our skilled team. For retail stores who would you want to see how,feel free to visit us and request a tour (appointment only)!

 

Where can I purchase your product(s)?

Our furniture is sold at various retailers all across Canada. If you’re looking to purchase our furniture, please contact us with your location and we will direct you to your nearest retailer.

 

How long does it take to make the product(s)?

With customized products, it can take time gathering all the resources required. Please allow 3 – 4 weeks for your products to be delivered to its destination.

 

Do you offer warranty for your product(s)?

Sofa By Fancy produces quality handcrafted furniture in hundreds of styles, fabrics and top grain genuine leathers. We value quality, detail, and customer satisfaction. We want you to enjoy your Sofa By Fancy crafted furniture for years to come. Please review the following to understand our warranty conditions.

 

  • Wood Frames: Lifetime Limited Warranty
  • Suspension System (springs) – Five Year Warranty
  • Sofa Bed Mechanism & Mattress – 3 Year Warranty
  • Foam Cushions – 2 Year Warranty
  • Tailoring and Workmanship (detailing) – One Year Warranty
  • Seating and Backs – One Year Warranty
  • Fabric and Leather Upholstery – One Year Warranty

 

There is an issue with the product(s). How can I get this fixed?

Nobody is perfect and issues can occur. For end customers, please contact the retail store you purchased your product(s) from, then we can help to sort out the problem. For Retailers, please contact us at customerservice@sofabyfancy.com. To fast-track the process, please provide as much as the following: invoice number, BOL, date of shipment, or purchase order number accompanied by pictures of the defected product.




Contact Us

1255 Lorimar Drive
Mississauga, ON Canada
L5S 1R2

info@sofabyfancy.com

service@sofabyfancy.com